Ruc: 20492926869
In accordance with the provisions of the Code of Consumer Protection and Defense, we have a Complaint Book at your disposal so that you can register your complaint or claim about any order or transaction made through our pages.
(*) Required fields
(*)IMPORTANT: If the consumer does not provide at least their name, ID, address or email, date of the claim or complaint, and their details, these will be considered as not submitted (Article 5 D.S. 006-2014-PCM). The provider must respond to the claim or complaint within a maximum of fifteen (15) business days, which is non-extendable. The formulation of the claim does not prevent resorting to other means of dispute resolution nor is it a prerequisite for filing a complaint with INDECOPI.
You are informed that your data will be stored in the “Complaints and Claims” database with Registration No. 14089 owned by LABOFTA S.A.C. for an indefinite period, in order to respond to your complaints and claims, as well as to keep a record of them to comply with consumer protection regulations. The other conditions for the processing of your personal data, the third-party recipients of your personal data, and the mechanism to exercise your ARCO rights are detailed at the following link: privacy policies.
